Grohe Privacy Policy

1. Introduction

Grohe ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

2. Information We Collect

2.1 Information You Provide

When you submit an enquiry form, request a quote, or contact us, we may collect:

• Name and job title
• Company or organization name
• Business email address and phone number
• Project details and product interests
• Any other information you voluntarily provide

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on the Site
• Referring website addresses
• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested quotations
• Connect you with our authorized distributors and technical specialists
• Send you relevant product information, technical updates, and news (with your consent)
• Improve our Site and services
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data on the following legal bases:

• Contract performance: To process enquiries and provide requested services
• Legitimate interests: To improve our services and communicate with business contacts
• Consent: For marketing communications (you may withdraw consent at any time)
• Legal obligation: Where required by applicable law

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Authorized Grohe distributors and regional partners relevant to your enquiry
• Service providers who assist in operating our Site and business (under data processing agreements)
• Legal authorities where required by law

6. Data Retention

We retain personal data collected through enquiry forms for a period of 3 years from the date of last contact, unless a longer retention period is required by law or necessary for the performance of an ongoing business relationship.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing or request restriction of processing
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at the details below.

8. Cookies

Our Site uses cookies to enhance your experience. Cookies are small data files stored on your browser. We use cookies for analytics, functionality, and to remember your preferences. You can control cookies through your browser settings, though disabling certain cookies may affect Site functionality.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this Policy regularly.

11. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact us:

Grohe Data Protection Officer
Feldmühleplatz 15, 40545 Düsseldorf, Germany
Email: [email protected]